Feedback: Consultancy services
“Arona was an invaluable resource to Selfridges when we launched our stunning new gift packaging. She worked with a number of teams across the business from the creative team finalising the look of the product to the logistics department informing us what equipment we needed at till points.
By far the most impactful intervention was the training that she rolled out across the stores. She wrote a high quality, foolproof manual which she trained from and which remains at tills around the business. The training itself was fun, interactive and successful.”
Caroline Darker, Learning & Development Manager, Selfridges & Co
“We were keen to upgrade our in-store packaging and gift wrap options, with a view to emphasising the luxury experience for long-term customers and new visitors to the bookshop. To understand how best to approach this, we needed an expert, and Arona proved to be every bit the authority we had been told she was.”
“Now, our customers often comment on the presentation of our wrapping, and the design of our tissue paper and gift boxes, all thanks to Arona’s collaboration. We couldn’t be happier with the results, and are particularly pleased that our customers are noting the added value.”
Pom Harrington, Peter Harrington Antiquarian Booksellers and Rare Book Dealers
“As a new business wanting to add value to our offering, gift wrapping was a great option for us, but how to go about it, we were novices? Arona worked closely with our team to understand our brand and our market, and what we wanted to achieve; before developing with us and then training out to our staff, a gift wrapping service that has delighted our customers with its style, impact and quality. Feedback has been exceptional, with the look and feel totally on brand.” Tony Foster, KellyHoppen.com
And what did Kelly say? “Arona we love you!” Kelly Hoppen MBE, Interior Designer
“Arona is very helpful and gives superb advice. She is the ultimate consultant when it comes to wrapping products in tissue paper. We have had wonderful feedback from our customers: Item received this morning, beautifully packaged…my compliments to your company.”
AD skin synergy
“I turned to Arona regarding how to present the first in a series of 18th century ‘spank and smuggle’ adventures to agents and publishers. Arona was fabulous and researched materials and a ‘look’ that was perfect and stood out visually! She has great insight and creativity”.
“We wanted prizes to look spectacular so that the winners would feel really great about getting their awards. Arona did an amazing job wrapping them – far more creative than we could have imagined. We are thrilled with the result.”
Helen Leighton, GlaxoSmithKline