DELIVERY & PAYMENT
WRAP WITH ME ONLINE
- As soon as you have purchased video clips you can view them by logging in to your account at the top of any page
- There is no delivery charge for video clips
- We aim to dispatch orders within 48 hours of payment and will notify you when the order is on its way
- DVDs are sent by first class post to addresses in the UK and by airmail post overseas
P+P charges: UK
1 item £2.50 + VAT (£3.00)
2 items £3.50 + VAT (£4.20)
3 items £4.50 + VAT (£5.40)
P+P charges: EU
1 item £3.00 + VAT (£3.60)
2 items £4.00 + VAT (£4.80)
3 items £5.00 + VAT (£6.00)
P+P charges: Rest of the World
1 item £4.00 + VAT (£4.80)
2 items £5.00 + VAT (£6.00)
3 items £6.00 + VAT (£7.20)
- Payment is processed through SagePay on a secure server
- We accept the following credit and debit cards:
- VISA, VISA Debit, VISA Electron, MasterCard, Maestro
- We do not accept American Express
- All prices are quoted in sterling (GBP)
- To see the value of an order in another currency please click on the xe.com currency converter below the grand total
- We charge VAT at the prevailing rate
- VAT registered companies in the EU with a validated VAT number will be exempt from VAT on product purchases and training courses in the UK
RETURNS & CANCELLATIONS
You may return all exchanges/refunds within 28 days of receipt date. If an exchange or refund is required then each item must be returned to us in its original condition (unopened) along with your completed despatch note.
DVDs must be returned with any seals and shrink wrap intact.
It is best to send parcels using a tracking service in order to make sure we receive them as we will not take responsibility for lost or stolen goods.
When a refund is requested the price of the item returned will be refunded excluding P&P.
All return and re-shipping charges are the Customer’s liability unless deemed to be faulty, where a reasonable refund will be provided with a valid receipt.
All items must be returned in good condition. We reserve the right to refuse a refund or exchange if the goods returned are deemed to have been damaged or tampered with. This does not affect your statutory rights.
We will not issue refunds for pay to view online videos.
Cancellation of training courses
Full refunds are given if cancellations are received in writing 14 days prior to the course date. If cancellations are within 14 days a cancellation fee will be charged:
Over 14 days NO cancellation Fee
7-13 days 50% Fee
Within 7 days 100% Fee