Shipping & Payment

Delivery of Orders

We aim to dispatch orders within 48 hours of payment and will notify you when the order is on its way. Orders are sent by first class post to addresses in the UK and by international standard delivery post overseas.

As well as standard shipping, we also offer a special flat rate. Please ensure that you select the cheapest shipping rate at checkout.

Shipping Charges for DVDs and Ribbons

Area Standard shipping per item Special flat rate
UK £3 £4.50
Europe £5 £7.50
Rest of the World £6 £9.00

The flat rate applies on orders for up to 6 DVDs

Shipping Charges for Wreaths

Area Standard shipping per item Special flat rate
UK £6 £9.00
Europe £10 £15.00
Rest of the World £15 £22.50


Returns & Cancellations

You may return purchases within 28 days of receipt. If an exchange or refund is required then each item must be returned to us in its original condition (unopened) along with your completed despatch note. DVDs must be returned with any seals and shrink wrap intact

It is best to send parcels using a tracking service in order to make sure we receive them as we will not take responsibility for lost or stolen goods.

When a refund is requested the price of the item returned will be refunded excluding P&P.

All return and re-shipping charges are the customer’s liability unless deemed to be faulty, where a reasonable refund will be provided with a valid receipt.

All items must be returned in good condition. We reserve the right to refuse a refund or exchange if the goods returned are deemed to have been damaged or tampered with. This does not affect your statutory rights.

Cancellation of training courses

A full refund will be given if cancellation is received by email or post 14 days prior to the course date.  Within 14 days a cancellation fee will be charged, as below.

Over 14 days No cancellation fee
7-13 days 50%
Within 7 days 100%